360VMA Services
No matter what your team is looking for, 360VMA® always has you covered.
Optimize your practice with all-around
Virtual Medical Assistants
In the fast-paced world of healthcare, efficiency is key. We recognize the need for having well-trained staff who can effectively handle a variety of tasks with minimal need for additional training. With 360VMA, you're not just getting a virtual assistant, but a virtual powerhouse capable of handling your specific clinical and administrative needs.
Our virtual medical assistants are adept at managing patient records, scheduling appointments, handling billing, and even assisting with clinical tasks such as scribing and patient education. By taking on these essential tasks, you can now focus more on your core duties in providing patient care. This is not to mention the amount of time, money, and mental resources you save from having cost-effective and reliable VMAs on your team.
360VMA services help your medical practice to grow and thrive by optimizing your business processes and enhancing the efficiency of your patient care.
Embrace the future of healthcare as we pave the way for improved patient satisfaction and increased revenue. Allow 360VMA to provide all-around virtual medical assistant services that will cover all your needs.
Cost-Effective
Reliable
Secure
Live Virtual Medical Scribe
Hiring a 360 VMA means you can get your charting done while you see your patients. Clinical documentation is often a hassle, but imagine having a virtual scribe who has the critical and clinical skills needed to properly document your patient visit real time. This can be done in any office setting or scenario. Whether you’re a visiting consultant, seeing patients through Telehealth, performing a house call visit or you have several private offices, your dedicated scribe can tag along with you at the click of a button. How’s that for convenience?
What you should know:
- Highly knowledgeable about medical terminology
- Well trained in clinical documentation and charting
- Affordable rate compared to in-person scribes
Insurance Verification Specialist
Your 360VMA® can verify the background and status of patients' medical insurance, making sure that they cover any medical procedures or services your clinic may provide. We have many VMAs with extensive background related to the US health insurance industry who are well equipped to tackle any and all challenges that might be encountered.
What you should know:
- Knowledgeable of many common US-insurance frameworks
- 360VMAs have substantial prior knowledge of common portals
- Completes the process in a reasonable time frame, maximizing efficiency
Virtual Phone Receptionist
With a virtual receptionist, rest assured that no client calls will go unanswered, allowing your operations to run smoothly. This category of VMA will ensure to keep track of any calls coming into your office with great accuracy. Your 360VMA can make or take calls in your office and also handle patient concerns with excellent customer service skills.
What you should know:
- Highly trainable
- Highly customizable service options
- Able to manage scheduling, patient intake, voicemail, email, fax, triage, and follow-up patient calls
Medical Biller
Hiring a 360VMA for medical billing ensures that patient balances and insurance claims are well managed. A designated and trained biller can create invoices, submit claims, manage payment information and handle charge entry. These particularly savvy workers ensure that patients are charged on time and accurately.
What you should know:
- Medical billing specialists are capable of problem-solving and pay keen attention to detail
- 360VMAs have a general working knowledge of coding
- Can effectively handle the numerous tasks associated with the role
General Administrative Assistant
This 360VMA will handle all of your appointment scheduling, file organization, and message management. Virtual administrative assistants are often assigned clerical and administrative chores such as filing, scheduling appointments, assisting other employees, and composing letters or messages.
What you should know:
- Make appointments, handle messages
- Organize files, file documents
- Help other staff members, write letters or messages
Virtual Triage Assistant
360VMAs can assist with triaging patients calling via phone. A designated triage VMA can accurately evaluate patient calls and relay the patient to appropriate next step. For clinical issues, the VMA has the knowhow to guide patients to the appropriate level of care, whether that’s to your office or to emergency services.
What you should know:
- Virtual Triage Assistants can help improve patient satisfaction
- Clinically competent
- Able to follow standard operating protocols for all phone calls
Medical Coder
A 360VMA medical coder is well trained to ensure that clinical records are accurately converted to standardized codes for billing and documentation purposes. This VMA is well verse in compliance regulations and can greatly minimize errors.
What you should know:
- Good understanding of ICD-10, CPT, and HCPCS codes
- Improve the speed of the billing process
- Accurately code diagnoses, procedures and treatments using up-to-date standards.
Appointment Scheduler
Your virtual assistant will be able to assist with filling your schedule, following up with patients, and handling no-shows. They can also remain constantly abreast of changes to your personal and office schedule, enabling them to recognize whether you available. This allows them to organize your patient schedules in an intuitive and convenient way.
What you should know:
- Very knowledgeable about your practice
- Always attentive to dates and times
- Regularly checks for schedule changes
Medical Records Reviewer
The primary responsibilities of our virtual medical reviewer is to verify the accuracy of medical records. This 360VMA will work with you to fix any issues or errors you find, and it will contact healthcare providers to update patient data.
What you should know:
- Detail oriented
- Clinically competent
- Good communication skills
Prior Authorization Specialist
Prior authorization is often integral to providing healthcare in the United States. Having a 360 virtual medical assistant can streamline the prior authorization process by submitting requests for timely approval. The 360VMA can perform follow-ups as needed and facilitate communication between all parties involved — patients, insurance companies, and clinicians.
What you should know:
- Improve efficiency of submitting and following up on requests
- VMA pays keen attention to detail
- Has a working knowledge of medications
Remote Patient Monitoring Assistant
To help doctors and staff save crucial time, our virtual assistants for remote patient monitoring (RPM) handle routine patient monitoring activities. They interact with patients, take note of all vital signs, inform staff about the status of the patients, make sure the patients' RPMs are being used, update the EHR, and more.
What you should know:
- Able to perform routine tasks well
- Forms a rapport with patients
- Clinically trained specialists
Medical Translator
We have VMAs who can provide on-demand, live translation services for multilingual communications between physicians and their patients.
What you should know:
- Various languages available upon special request
Patient Intake Specialist
Patient Intake Specialists are great communicators, able to gather information about the patient's medical history, current physical and mental health, and unique needs and requirements. They are integral to getting pertinent data to clinical team members accurately and on-time.
What you should know:
- Good at conversation
- Can obtain clinical, demographic, insurance, and emergency contact details
- Well versed in HIPAA and data confidentiality concepts
Social Media Management / Content Creation
Social Media VMAs can plan and schedule content creation and publication, help build content strategies, and track the effectiveness of your social media accounts.
Copywriting
Our VMAs can craft written content and promotional materials for your website and social media that will effectively assist your practice in promoting its offerings and brand.
Marketing
We have VMAs who can help with advertising, pricing, and creating effective marketing campaigns and strategies. (Available upon request).
Personal Assistant
Our 360VMAs can assist with managing your schedule, keeping you personally organized, and providing you with reminders of personal meetings, conferences, events, and appointments. Your VMA will go above and beyond to ensure that all assignments are finished on time.
Dental Virtual Assistant
Our 360VMA® dental VMAs are highly qualified individuals who can support dentists, orthodontists, and hygienists by helping them run their practices. Many are dental professionals with a wide range of clinical and administrative skills.
Live Virtual Medical Scribe
Hiring a 360 VMA means you can get your charting done while you see your patients. Clinical documentation is often a hassle, but imagine having a virtual scribe who has the critical and clinical skills needed to properly document your patient visit real time. This can be done in any office setting or scenario. Whether you’re a visiting consultant, seeing patients through Telehealth, performing a house call visit or you have several private offices, your dedicated scribe can tag along with you at the click of a button. How’s that for convenience?
What you should know:
- Highly knowledgeable about medical terminology
- Well trained in clinical documentation and charting
- Affordable rate compared to in-person scribes
Virtual Triage Assistant
360VMAs can assist with triaging patients calling via phone. A designated triage VMA can accurately evaluate patient calls and relay the patient to appropriate next step. For clinical issues, the VMA has the knowhow to guide patients to the appropriate level of care, whether that’s to your office or to emergency services.
What you should know:
- Virtual Triage Assistants can help improve patient satisfaction
- Clinically competent
- Able to follow standard operating protocols for all phone calls
Medical Records Reviewer
The primary responsibilities of our virtual medical reviewer is to verify the accuracy of medical records. This 360VMA will work with you to fix any issues or errors you find, and it will contact healthcare providers to update patient data.
What you should know:
- Detail oriented
- Clinically competent
- Good communication skills
Remote Patient Monitoring Assistant
To help doctors and staff save crucial time, our virtual assistants for remote patient monitoring (RPM) handle routine patient monitoring activities. They interact with patients, take note of all vital signs, inform staff about the status of the patients, make sure the patients' RPMs are being used, update the EHR, and more.
What you should know:
- Able to perform routine tasks well
- Forms a rapport with patients
- Clinically trained specialists
Medical Translator
We have VMAs who can provide on-demand, live translation services for multilingual communications between physicians and their patients.
What you should know:
- Various languages available upon special request
Insurance Verification Specialist
Your 360VMA® can verify the background and status of patients' medical insurance, making sure that they cover any medical procedures or services your clinic may provide. We have many VMAs with extensive background related to the US health insurance industry who are well equipped to tackle any and all challenges that might be encountered.
What you should know:
- Knowledgeable of many common US-insurance frameworks
- 360VMAs have substantial prior knowledge of common portals
- Completes the process in a reasonable time frame, maximizing efficiency
Virtual Phone Receptionist
With a virtual receptionist, rest assured that no client calls will go unanswered, allowing your operations to run smoothly. This category of VMA will ensure to keep track of any calls coming into your office with great accuracy. Your 360VMA can make or take calls in your office and also handle patient concerns with excellent customer service skills.
What you should know:
- Highly trainable
- Highly customizable service options
- Able to manage scheduling, patient intake, voicemail, email, fax, triage, and follow-up patient calls
Medical Biller
Hiring a 360VMA for medical billing ensures that patient balances and insurance claims are well managed. A designated and trained biller can create invoices, submit claims, manage payment information and handle charge entry. These particularly savvy workers ensure that patients are charged on time and accurately.
What you should know:
- Medical billing specialists are capable of problem-solving and pay keen attention to detail
- 360VMAs have a general working knowledge of coding
- Can effectively handle the numerous tasks associated with the role
General Administrative Assistant
This 360VMA will handle all of your appointment scheduling, file organization, and message management. Virtual administrative assistants are often assigned clerical and administrative chores such as filing, scheduling appointments, assisting other employees, and composing letters or messages.
What you should know:
- Make appointments, handle messages
- Organize files, file documents
- Help other staff members, write letters or messages
Medical Coder
A 360VMA medical coder is well trained to ensure that clinical records are accurately converted to standardized codes for billing and documentation purposes. This VMA is well verse in compliance regulations and can greatly minimize errors.
What you should know:
- Good understanding of ICD-10, CPT, and HCPCS codes
- Improve the speed of the billing process
- Accurately code diagnoses, procedures and treatments using up-to-date standards.
Appointment Scheduler
Your virtual assistant will be able to assist with filling your schedule, following up with patients, and handling no-shows. They can also remain constantly abreast of changes to your personal and office schedule, enabling them to recognize whether you available. This allows them to organize your patient schedules in an intuitive and convenient way.
What you should know:
- Very knowledgeable about your practice
- Always attentive to dates and times
- Regularly checks for schedule changes
Prior Authorization Specialist
Prior authorization is often integral to providing healthcare in the United States. Having a 360 virtual medical assistant can streamline the prior authorization process by submitting requests for timely approval. The 360VMA can perform follow-ups as needed and facilitate communication between all parties involved — patients, insurance companies, and clinicians.
What you should know:
- Improve efficiency of submitting and following up on requests
- VMA pays keen attention to detail
- Has a working knowledge of medications
Patient Intake Specialist
Patient Intake Specialists are great communicators, able to gather information about the patient's medical history, current physical and mental health, and unique needs and requirements. They are integral to getting pertinent data to clinical team members accurately and on-time.
What you should know:
- Good at conversation
- Can obtain clinical, demographic, insurance, and emergency contact details
- Well versed in HIPAA and data confidentiality concepts
Social Media Management / Content Creation
Social Media VMAs can plan and schedule content creation and publication, help build content strategies, and track the effectiveness of your social media accounts.
Copywriting
Our VMAs can craft written content and promotional materials for your website and social media that will effectively assist your practice in promoting its offerings and brand.
Marketing
We have VMAs who can help with advertising, pricing, and creating effective marketing campaigns and strategies. (Available upon request).
Personal Assistant
Our 360VMAs can assist with managing your schedule, keeping you personally organized, and providing you with reminders of personal meetings, conferences, events, and appointments. Your VMA will go above and beyond to ensure that all assignments are finished on time.
Dental Virtual Assistant
Our 360VMA® dental VMAs are highly qualified individuals who can support dentists, orthodontists, and hygienists by helping them run their practices. Many are dental professionals with a wide range of clinical and administrative skills.
Bilingual Service Options are Available
Bilingual service options are available for all the virtual medical assistant tasks mentioned above. Upon request, we can provide bilingual VMAs proficient in several languages, including Spanish, Urdu, Tagalog, Portuguese, and Mandarin. If you would like to hire a bilingual VMA, you can also let us know whether you need a virtual admin or a clinical virtual medical assistant.
Our Pricing
We’re here to help! Our discount pricing options make it easy for you to integrate as many VMAs into your office as you need with maximum efficiency.
- Flat rate pricing
- No hidden fees
- Only pay for hours worked by VMA
- Weekly billing
- Multiple payment options available
- Time Tracking Software
- Work with the same VMA every day
Have additional questions?
Visit our FAQs page or click here to get in touch with a 360VMA® representative.
We make healthcare hassle-free.
Our team of highly skilled 360 Virtual Medical Assistants® is there to streamline your medical office workflow.
360VMAs strive to execute only the very best quality of service and are available in the office or on the go whenever you'd like. Our services have helped clients of all specialties. Consider the endless capabilities all in one VMA.