FAQs

A VMA is a trained professional who provides support to healthcare providers remotely. They can handle a variety of tasks including administrative duties, patient scheduling, medical billing, and even clinical tasks.

360VMA is incorporated in Wyoming, U.S.A.
While our headquarters is in the US, our team spans across 4 different continents and is always growing.

Our VMAs are based in the Philippines, Pakistan, and Central and South America.

A VMA can handle a wide range of tasks such as managing patient records, scheduling appointments, handling billing, and assisting with clinical tasks. This allows you to focus more on patient care.

Yes, we strive to match VMAs with relevant experience to your specialty.

To hire a VMA from us, you can contact us through our website, email or our phone number. We can discuss your needs and help you find the right VMA for you. Once the VMA is onboarded, they can start working remotely for your practice.

We offer various pricing options based on the number of VMA hours you need per week. Our rates can go as low as $8/hour. Please refer to our pricing section for more details.

Yes, you can hire as many VMAs as you need. We can provide a team of VMAs to handle different tasks in your practice. We offer discounts based on the number of VMA hours you employ.

In the event that your VMA is unavailable, we can always provide a temporary replacement to ensure that your practice continues to run smoothly. Besides in emergency situations, you would need to provide prior approval for any unpaid leave (just like a regular employee).

Yes, all our VMAs are HIPAA compliant.

Our VMAs undergo rigorous training in medical terminology, HIPAA regulations, and specific clinical and administrative tasks. They undergo several intensive weeks long training facilitated by a qualified team of trainers. 360VMAs are also certified and have a vetted background in healthcare or handling US healthcare accounts.

You would need a VoIP phone system for the VMA and assign an extension. Most practices choose to use their main office line so VMAs can make and receive calls as though physically present at the office. Ask your representative which virtual “softphones” are recommended if you don’t already use one.

We offer two payment options, ACH and credit card. Billing is done weekly, every Monday.

To learn about any ongoing promotions, head to our get started page and schedule a meeting with your designated representative.

In general no, our VMAs can work with your existing systems and software. They are trained in various healthcare platforms and can adapt to your specific needs. You may however need a VoIP phone if you don’t already have one as this is the only way your VMA can make calls from your office phone line.

Contact us through our website, email or phone number, someone will reach out within 24 hours of your message.

Yes, many of our VMAs are trained in patient interaction including appointment scheduling, intake, and follow-up calls. Many VMAs also have years of experience in customer service, nursing, patient care etc.

You can communicate with your VMA through various platforms like email, phone, or video conferencing.

Our VMAs are proficient in English and we also offer bilingual service options including Spanish, Urdu, Tagalog, Portuguese, and Mandarin.

Yes! All our VMAs are screened to ensure high level proficiency in the English language. VMAs have to undergo several weeks of intensive training all done in English. VMAs also generally have a speaking voice that can be easily understood by American patients.

Yes, some of our VMAs are trained in handling clinical tasks such as scribing, transcription, translation and patient education.

While it’s not common to experience this, we always strive for your satisfaction. If you're not satisfied for any reason, please let us know and we will work to resolve the issue. This may include assigning a new VMA if necessary.

Yes, our VMAs can work according to your schedule and time zone.

Yes, we offer flexible options and you can hire a VMA for as few or as many hours as you need per week.

All our VMAs are trained in HIPAA compliance and we have strict policies and procedures to ensure data security. Besides this, VMAs will simply integrate into your existing system, minimizing any safety concerns.

Yes, we have VMAs who are trained in insurance verification and can ensure that your patients' insurance covers your services.

You are only charged for the services you receive, which you can pay through various payment methods (ACH/Credit). We will also provide detailed invoicing for all VMA hours worked.

Many of our VMAs have some experience in telehealth. VMAs that do not are more than capable as they can help manage virtual appointments, assist with patient education, and handle administrative tasks related to telehealth.

We provide ongoing support to ensure your satisfaction. Our team is always available to assist with any questions or concerns, and we also offer regular check-ins to ensure the VMA is meeting your needs.

The start date of a VMA can vary depending on several factors, but typically, a VMA can start working for your practice within a few days to a week after they've been hired.